Thank you for shopping with Catherine Summit. We are committed to delivering your order quickly, safely, and efficiently.
Order Processing
All orders are processed within 1–2 business days after confirmation. Once your order is processed, you will receive a confirmation email with the shipping details.
Shipping Methods
We offer cash on delivery as our primary payment method. Orders are shipped through trusted delivery partners to ensure secure and timely delivery.
Shipping Charges
Shipping fees, if applicable, will be clearly stated at checkout before you complete your order. We occasionally offer free shipping promotions on selected products or order amounts—please check our website banners or promotions section for updates.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, if available. You can use this to monitor the progress of your delivery.
Undeliverable Packages
If a package is returned to us due to an incorrect address, failed delivery attempt, or refusal upon delivery, we will contact you to arrange re-delivery. Additional shipping fees may apply.
Missing or Damaged Items
If your order arrives damaged or incomplete, please notify us within 48 hours of receiving the package. Include your order number and relevant photos and send them to [email protected] so we can resolve the issue promptly.
Contact Us
If you have any questions about your order or our shipping process, feel free to contact our support team at:
Email: [email protected]